Frequently Asked Questions
Everything you need to know about shopping with Cotton Candy LA.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Once shipped, domestic delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination.
How do I know which size to order?
Each product page features a detailed size guide. Since we curate a variety of contemporary styles, we recommend checking the specific measurements provided for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of placement if you need to make changes, though we cannot guarantee modifications once the order is in fulfillment.